Cancellation & Refund Policy

 

Respecting Your Time, Energy & Commitment

 

At Eternal Spirit, we value the time, preparation, and energy that goes into each treatment, class, and workshop. This policy helps us provide a fair and respectful experience for all clients and practitioners.

 

🌿 Appointments (Treatments & Readings)

• We require at least 24 hours’ notice for any cancellations or rescheduling.

• Cancellations made within 24 hours may incur a 50% cancellation fee.

• No-shows or cancellations with less than 4 hours’ notice will be charged 100% of the session cost.

• Refunds will not be issued for late cancellations or no-shows. However, we may offer to reschedule in exceptional circumstances.

 

📚 Workshops, Events & Courses

• We ask for a minimum of 48 hours’ notice for cancellations of group events, workshops, or training.

• Deposits are non-refundable, unless the event is cancelled by Eternal Spirit.

• Full payments made in advance will be refunded (minus deposit) if cancelled at least 48 hours before the event.

• Cancellations after this time are non-refundable, but we may offer credit toward future events where possible.

• You are welcome to transfer your booking to someone else if you can no longer attend.

 

🛍 Refunds on Products

• We accept returns on unused, unopened items within 14 days of purchase, with a valid receipt.

• For hygiene reasons, crystals, jewellery, oils, and personal items cannot be returned unless faulty.

• Faulty or damaged items will be replaced or refunded upon inspection.

 

⚠ Emergencies

We understand that genuine emergencies can occur. Please reach out as early as possible, and we’ll always do our best to support a fair and compassionate solution.

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By booking with Eternal Spirit, you agree to this cancellation and refund policy.
Thank you for respecting our time, energy, and the space we hold for others.